We understand our business as a service for you! Returns are a normal part of online shopping and so we treat them as daily business with 100% attention of our Return Department! We want to make you smile ;), not only with a nice new product at a great price, but also when something didn’t work out for you…
So if you are not completely satisfied with your online purchase with eTRADIS, we will gladly accept the returns of unworn, unwashed and non defective items, within 30 days of receipt of purchase.
Please send original sales receipt with return shipment. Return/Exchange packages must be shipped prepaid . You will receive a full refund for the cost of the merchandise.
To return an item, please follow these 3 easy return steps (steps to return happiness 😉 )
- Print our “Return Merchandise Authorization” (RMA)-Form for each item you are returning. The RMA-Form must be completely filled out and included in the return box.
Repack the item in its original packaging, if possible, with the original receipt and message.
For questions please contact: [email protected]
- Item/s must be returned in original, unused condition with original tags/packaging.
If there are any signs of wear, heavy perfumes or smoke the item will be mailed back to you.
If applicable, any protective inner lining must be intact.
Please understand that we cannot accept returns for Intimate apparel & Swimwear.
Include your order number in the following return shipping address:
Attn: Returns Department
(Your order number)
1800 Coral Way # 454131
Miami, FL. 33145
- We will process your return on the same day we receive your item/s. Once it has been processed we will send you a confirmation email. Please allow up to 5 working days for your bank to process your refund.
For your security, please return your item/s with an insured courier (e.g., FedEx, UPS, USPS) and retain your receipt. eTRADIS is not responsible for items damaged or lost in transit.
eTRADIS – makes you smile 😉